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Data Collection and Utilization
Once you sign up for a user account or engage in virtual instruction courses, we will gather your data. Besides, we will also acquire information regarding your performance levels, patterns, and geographical region. All these data will be essential as we offer you the utmost services. Also, it will be useful to understand how users and the portal optimization purpose to interact.
To register a user account, you will be required to provide your email address or any other contact information that we can use to reach you through the phone or online. We use this information to validate your request and to inform you of any issues. Once you provide your contact information, you can contact the support team if you wish to update, change, or delete any information. Besides, to effectively utilize our website, to fulfill legal information, and to communicate with you constantly, we will mostly use your name, phone number, and order delivery information. Additionally, to perform your request, analyze statistics, and support you as you use the website, some of our internal workers will have access to your data. Notably, we DO NOT give or sell your contact addresses to others without your consent, except when we are obliged to do so, for instance, through court orders, to avert crimes.
After requesting services through our website, you must choose your preferred payment method. Although we will not store any of your card information, we will send the card’s data to an accredited credit/debit card firm in the encoded format as per the international ordering guidelines.
Application Submission Information
We require your name, phone number, and email address, or any other essential information that we may use to contact you as you apply for services.
Browsing Data and Information Flow
As you browse our website, we will record useful browsing information such as the pages you choose to visit, your preferred features, and the amount of time you take on a page. This data will help us analyze how a client browses the website without revealing their personal contact information. The concerned employees will evaluate the website to help us ameliorate it for better customer use and internal reasons.
The Academy does not sell or lease your data to other organizations that wish to market their products. However, there are instances where we may obtain your data from other firms to individualize our services and advertisements. Notably, if you do not want us to send you marketing messages or to participate in our advertising projects, you can let us know via email.
Disclosure of Personal Information
Our employees are the only party that will have access to your data. However, we may have to disclose your information to safeguard our legal rights, for instance, if you engage in harmful behaviors. We will also share your information if we believe that giving it out is critical for (1) compliance with the law, or a court/governmental orders legally submitted to us, or (2) to safeguard our property and the rights of other users and the public. This policy also includes exchanging personal data with other organizations to prevent fraud and credit risk protection.
All our employees are highly competent and trained to protect the confidentiality of our customers’ data. Hence, to maximize personal information security and update the site’s controls and information, our employees will access your data.
Arabic and English are the official languages that we will use to resolve the conflicts that may arise as you use our website.